Return and Refund Policy:

1. Returns

a. You may initiate a return within [number of days- 30 days] from the date of delivery.
b. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
c. To initiate a return, please contact our customer service team through our Contact Us page, providing your order number and a detailed reason for the return.

2. Refunds

a. Refunds will be processed within [number of days – 14 days] of receiving the returned product.
b. The refund amount will be credited back to the original payment method used for the purchase.
c. Shipping and handling charges are non-refundable.

3. Damaged or Defective Products

a. If you receive a damaged or defective product, please contact us immediately with supporting documentation (photos or videos) through our Contact Us page.
b. We will assess the issue and provide instructions on the return process or offer a replacement, as deemed appropriate.

4. Cancellation

a. Orders can be canceled within [number of hours – 24 hours] from the time of purchase.
b. If the cancellation request is made after the specified period, the order may have already been processed and cannot be canceled.

5. Exclusions:

a. Customized or made-to-order items are non-returnable unless they are damaged or defective.
b. Clearance or sale items are non-returnable.

6. Return Shipping:

a. Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective/damaged product.

7. Contact Information for Returns

a. If you have any questions or concerns about returns and refunds, please contact our customer service team via our Contact Us page.

8. Changes to the Return and Refund Policy:

a. Spica Furniture reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase on our website, you acknowledge and agree to abide by the terms and conditions outlined in this Return and Refund Policy.
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