Return and Refund Policy
1. Return Eligibility
1.1. You may return products purchased from Spica Furniture Shop within 5 days of receipt for a refund or exchange, subject to the terms and conditions of this policy.
1.2. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Any product that is damaged, used, or not in its original packaging may not be eligible for return.
2. Return Process
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2.1. To initiate a return, please contact our customer service team at sales@spica.net.in to request a return authorization (RA) number and instructions for returning the product.
2.2. Please include the following information in your return request:
- Order number
- Reason for return
- Description of the product(s) being returned
2.3. Once your return request is approved, you will be provided with a return shipping label and instructions for returning the product(s) to us.
ollect for various purposes, including:
- Processing and fulfilling your orders, including delivery and payment processing.
- Providing customer support and responding to your inquiries.
- Sending you important updates and notifications about your orders or our Services.
- Personalizing your experience and improving our Services.
- Conducting research, surveys, or analysis to better understand our customers’ needs and preferences.
- Communicating with you about products, services, promotions, and offers that may be of interest to you.
- Protecting the security and integrity of our Services and preventing fraud or illegal activities.
- Complying with legal obligations and enforcing our policies.
3. Refund Policy
3.1. Upon receiving and inspecting the returned product(s), we will process your refund within a reasonable period. Refunds will be issued to the original payment method used for the purchase.
3.2. Shipping fees are non-refundable, unless the return is due to our error (e.g., incorrect or defective product).
3.3. The amount of the refund may be subject to deductions for any damages to the product or missing parts.
4. Exchange Policy
4.1. If you would like to exchange a product for a different size, color, or style, please indicate your preference when requesting a return authorization (RA) number.
4.2. Exchanges are subject to product availability. If the desired product is not available, we will issue a refund for the returned product(s) in accordance with this policy.
5. Damaged or Defective Products
5.1. If you receive a damaged or defective product, please contact us immediately to report the issue and request a return authorization (RA) number.
5.2. We may require photographic evidence of the damage or defect to expedite the return process.
5.3. Upon verification of the damage or defect, we will provide instructions for returning the product and offer a replacement or refund, as applicable.
6. Contact Us
If you have any questions, concerns, or require assistance with a return or refund, please contact our customer service team at sales@spica.net.in. We are here to help you and ensure your satisfaction with our products and services.
Thank you for choosing Spica Furniture Shop. We appreciate your business and strive to provide you with a positive shopping experience.
