Return & Refund Policy:

At Spica, our aim is your complete satisfaction with every furniture purchase. We understand that circumstances may lead to the need for refunds or cancellations, and we’ve structured our policy to accommodate your needs.

Refund Eligibility:

To be eligible for a refund, the item must be unused and in the same condition as received. It must also be in its original packaging.

Refund Initiation:

If you wish to cancel or return an item, please contact our customer service team within 5-7 working days from the date of delivery.

Refund Processing Time:

Once the returned item is received and inspected, we will initiate the refund process. Refunds are typically processed within 5-7 working days. The refunded amount will be credited to your bank account using the original payment method.

Exceptions and Special Cases:

Custom Orders: Please note that customized or made-to-order items may have specific refund conditions, which will be communicated to you during the purchase process.
Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please reach out to us immediately to arrange for a replacement or refund.
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